Effective date: September 19, 2026

1. Who We Are

QYD – Quality You Desire (“QYD”, “we”, “us”, or “our”) operates the website qydstore.com.

The website is operated by:

Adi Doron
Trading as: QYD – Quality You Desire
Hplugot 30
Haifa 2625304
Israel

Email: qydstore@gmail.com
Phone: +972 55-980-7304

This Privacy Policy explains how we collect, use, store, share, and protect personal information when you browse our website, create an account, place an order, contact us, or otherwise interact with QYD.

2. Information We Collect

Depending on how you use our website, we may collect:

  • Name and contact information
  • Email address and telephone number
  • Billing and shipping addresses
  • Account information
  • Order and transaction information
  • Products purchased or added to your cart
  • Customer service and cancellation request information
  • Device, browser, IP-related, and website usage information
  • Cookie and consent preferences
  • Information you voluntarily provide through forms or communications with us

We do not intentionally collect information that is not reasonably necessary to operate the store or provide our services.

3. How We Use Your Information

We may use personal information to:

  • Process and manage orders
  • Arrange fulfillment and delivery
  • Process payments
  • Create and manage customer accounts
  • Provide order updates and customer support
  • Process cancellation, return, and refund requests
  • Prevent fraud, abuse, and security incidents
  • Maintain and improve website functionality
  • Understand website usage and performance
  • Comply with tax, accounting, regulatory, and legal obligations
  • Establish, exercise, or defend legal claims where necessary

4. Legal Bases for Processing

Where applicable data protection law requires a legal basis, we process personal information on one or more of the following grounds:

Performance of a contract — when processing is necessary to process an order, payment, delivery, return, refund, or other service requested by you.

Legal obligation — when we are required to retain or process information for tax, accounting, regulatory, or other legal requirements.

Legitimate interests — where reasonably necessary to operate, secure, administer, and improve our store, prevent fraud, and provide customer service, provided those interests do not override your applicable privacy rights.

Consent — where required, including for certain analytics, marketing, or other non-essential cookies and technologies.

Where processing relies on consent, you may withdraw that consent at any time, without affecting processing that occurred before withdrawal.

5. Payments

Payments may be processed by third-party payment providers, including PayPal.

When you make a payment, transaction, billing, account, and technical information may be provided directly to the payment provider as necessary to process the transaction, prevent fraud, and comply with applicable requirements.

QYD does not store complete payment card details on its own servers.

6. Order Fulfillment and Shipping

To fulfill and deliver orders, relevant customer and order information may be shared with suppliers, fulfillment partners, warehouse operators, shipping carriers, customs or logistics providers, and other parties required to complete delivery.

Only information reasonably necessary for order fulfillment and delivery is shared for these purposes.

Because QYD operates internationally, these parties may be located in countries different from your country of residence.

7. Analytics and Website Usage

We may use analytics services, including Google Analytics, to understand how visitors use our website and to improve performance and user experience.

Depending on your consent preferences and applicable law, analytics services may process information such as:

  • Device and browser information
  • Approximate location
  • Pages viewed
  • Website interactions
  • IP-related information

Where consent is legally required, non-essential analytics technologies are activated only after appropriate consent has been obtained.

8. Cookies and Similar Technologies

QYD uses cookies and similar technologies to operate the website and online store.

These technologies may support:

  • Shopping cart functionality
  • Checkout
  • Account sessions
  • Security
  • User preferences
  • Analytics
  • Consent management
  • Third-party services integrated with the website

Essential cookies may be used where necessary for website functionality.

Non-essential cookies are handled according to applicable consent requirements.

For detailed information about cookies, purposes, categories, and consent controls, please review our Cookie Policy (EU).

9. How We Share Personal Information

We may share personal information with categories of service providers including:

  • Payment processors
  • Fulfillment partners and suppliers
  • Warehouses
  • Shipping and logistics providers
  • Website hosting and infrastructure providers
  • Analytics and technical service providers
  • Fraud prevention and security providers
  • Professional advisers
  • Governmental, regulatory, tax, customs, or law-enforcement authorities where legally required

We do not sell personal information to third parties.

10. International Data Transfers

Because QYD operates an international online store, personal information may be transferred to or processed in countries outside Israel, the European Economic Area, the United Kingdom, or your country of residence.

Where applicable law requires safeguards for an international transfer, we seek to use legally recognized transfer mechanisms, contractual safeguards, adequacy arrangements, or other permitted mechanisms appropriate to the relevant service provider and transfer.

11. Contact Forms and Customer Requests

When you use our:

  • Contact Us form
  • Order Cancellation Request form
  • Customer service channels
  • Other support forms

we may collect the information necessary to identify your request and respond to it.

This may include your name, email address, order number, products involved, message, and other information you choose to provide.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy and to comply with applicable legal, accounting, tax, regulatory, and business record requirements.

Our current WooCommerce retention settings provide for approximately:

  • Completed orders — 7 years
  • Refunded orders — 7 years
  • Cancelled orders — 1 year
  • Pending orders — 30 days
  • Failed orders — 30 days

After the applicable retention period, personal information may be deleted or anonymized where appropriate.

Other information, such as customer support correspondence, consent information, or legally required records, may be retained for a different period where reasonably necessary.

13. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of information in certain circumstances
  • Request restriction of certain processing
  • Object to certain processing
  • Request portability of eligible personal information
  • Withdraw consent where processing is based on consent
  • Lodge a complaint with an applicable data protection supervisory authority

Some rights may be subject to legal exceptions, identity verification, and record-retention obligations.

Requests may be submitted using the contact information at the end of this Policy.

14. Complaints

If you have concerns about how QYD handles your personal information, please contact us first so we can review the matter.

Where applicable, you may also have the right to lodge a complaint with the data protection supervisory authority in your country of residence, place of work, or other jurisdiction permitted by applicable law.

15. Data Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

However, no internet transmission, payment system, or electronic storage method can be guaranteed to be completely secure.

16. Information Required to Complete a Purchase

Certain personal information is necessary to process a purchase and fulfill our contractual obligations to you.

If required information such as a delivery address, contact details, or payment information is not provided, we may be unable to process or fulfill an order.

17. Children’s Privacy

QYD is a general consumer online store and is not intentionally directed toward children.

We do not knowingly seek to collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so we can review and, where appropriate, delete the information.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • Our services
  • Website functionality
  • Service providers
  • Data-processing practices
  • Applicable legal or regulatory requirements

The current version will be published on this page with an updated effective date where appropriate.

19. Contact Us About Privacy

For questions about this Privacy Policy, our handling of personal information, or requests relating to your privacy rights, contact:

QYD – Quality You Desire
Adi Doron
Hplugot 30
Haifa 2625304
Israel

Email: qydstore@gmail.com
Phone: +972 55-980-7304

You may also contact us through our Contact Us page.