Last Updated: September 19, 2026

At QYD – Quality You Desire, we want customers to have clear and transparent options when an order needs to be cancelled, returned, replaced, or refunded.

This policy applies in addition to any mandatory consumer rights available under the laws of the customer’s country. Nothing in this policy limits rights that cannot legally be waived.

1. Return Window

For eligible physical products, you may request a return within 14 days of receiving your order.

Where applicable law provides a longer cancellation or withdrawal period, the legally required period will apply.

To request a return, contact us before sending the item back. Because QYD works with different fulfillment locations, the correct return address may vary by product and order.

Do not return an item to the sender address shown on the package unless QYD has specifically instructed you to do so.

2. Change-of-Mind Returns

Eligible products may be returned within the applicable return window if you change your mind.

For a change-of-mind return:

  • Contact QYD within the applicable return period.
  • The item should be returned with all included parts and accessories.
  • For a change-of-mind return, the product must be unused, unopened, and in its original packaging, with all seals, labels, parts, and accessories intact, except where applicable law requires otherwise.
  • The customer is generally responsible for return shipping costs unless applicable law requires otherwise.

For a change-of-mind return, QYD may refuse the return if the product has been opened, used, altered, damaged, or returned without its original packaging, seals, labels, parts, or accessories, except where applicable law requires otherwise.

3. Damaged, Defective, Incorrect, or Incomplete Items

If your order arrives:

  • damaged,
  • defective,
  • incomplete,
  • materially different from its description, or
  • different from the item ordered,

please contact us as soon as reasonably possible.

Include:

  • your order number,
  • a description of the problem, and
  • clear photographs or video where relevant.

After reviewing the issue, QYD may provide an appropriate remedy such as:

  • replacement,
  • reshipment,
  • repair where appropriate,
  • partial refund, or
  • full refund.

Where the problem is caused by a defect, incorrect item, material discrepancy, or fulfillment error, the customer will not be required to bear return costs where applicable consumer law requires QYD to cover them.

4. How to Request a Return

To request a return or refund:

  1. Contact us through our Contact Us page or email qydstore@gmail.com.
  2. Provide your name and order number.
  3. Identify the product concerned.
  4. Explain the reason for the request.
  5. Include photos or video if the product is damaged, defective, incomplete, or incorrect.
  6. Wait for QYD to provide the applicable return instructions and return address.

Please do not ship an item before receiving return instructions from us.

5. Return Shipping Costs

For a return based solely on a change of mind, the customer is generally responsible for the cost of returning the product, unless applicable law requires otherwise.

If the return is caused by a defective, damaged, incorrect, incomplete, or materially misdescribed product, QYD will handle return costs in accordance with applicable consumer protection requirements.

We recommend using a trackable shipping method where appropriate.

6. Refunds

Once a return has been received and reviewed, we will notify you of the outcome.

For an approved refund, the refund will normally be issued to the original payment method.

We aim to process approved refunds promptly and, where applicable, within 14 days of the point at which the refund becomes due under this policy or applicable law.

After QYD issues a refund, additional processing time may be required by PayPal, your bank, card issuer, or other payment provider before the funds appear in your account.

Original shipping charges will be refunded where required by applicable law.

7. European Union Customers

Consumers in the European Union generally have a statutory right to withdraw from qualifying online purchases within 14 days of receiving the goods, without having to provide a reason, subject to applicable exceptions.

For qualifying change-of-mind withdrawals, the customer may be responsible for the direct cost of returning the goods where permitted by law and where properly disclosed.

Mandatory statutory rights concerning faulty or non-conforming goods remain unaffected.

8. United Kingdom Customers

United Kingdom consumers purchasing eligible goods online generally have statutory cancellation rights, including the right to notify the seller of cancellation within 14 days after receiving the goods, subject to applicable exceptions.

Mandatory UK consumer rights concerning defective, faulty, or misdescribed goods remain unaffected.

9. Customers in Israel

Israeli consumers may have cancellation rights for qualifying distance-sale transactions under applicable Israeli consumer protection law.

Where legally permitted, a cancellation that is not caused by a defect, material discrepancy, or failure to supply the product as agreed may be subject to a cancellation fee of up to 5% of the transaction value or the USD equivalent of NIS 100, whichever is lower.

No such cancellation fee will be charged where prohibited by law, including qualifying cases involving a defect, material discrepancy, or failure to supply the product as agreed.

Certain consumers may be entitled to extended statutory cancellation periods under Israeli law.

These statutory rights apply in addition to QYD’s return procedures.

10. Non-Returnable Items

Certain products may be excluded from change-of-mind returns where permitted by applicable law.

Examples may include:

  • custom-made or personalized products once production has begun,
  • perishable goods,
  • sealed hygiene or health-related products after the seal has been opened where return is legally restricted,
  • digital content once performance has begun under conditions that lawfully remove the withdrawal right,
  • products capable of being copied or duplicated after legally relevant sealed packaging has been opened, and
  • other products specifically exempted under applicable consumer law.

A statutory remedy for a defective or incorrectly supplied product will not be excluded merely because the product falls into one of these categories where applicable law provides otherwise.

11. Order Cancellations Before Shipment

If you wish to cancel an order before shipment, submit an Order Cancellation Request as soon as possible.

We will make reasonable efforts to stop processing before fulfillment begins.

Submitting a cancellation request does not guarantee cancellation, because orders may be transmitted quickly to fulfillment partners.

If cancellation is no longer possible because the order has already entered fulfillment or shipped, the applicable return procedures will apply after delivery.

12. Exchanges and Replacements

QYD does not guarantee direct exchanges for all products.

Where appropriate, we may offer a replacement or reshipment for a damaged, defective, incomplete, or incorrectly supplied item.

Availability depends on the product, stock, destination, and circumstances of the request.

We may request supporting photographs, video, or other reasonable information before approving a replacement.

13. Failed or Refused Delivery

If a parcel cannot be delivered because of an incorrect or incomplete address supplied by the customer, refusal of delivery, failure to collect the parcel, or another circumstance attributable to the recipient, any refund or reshipment will be reviewed individually and subject to applicable law and any recoverable shipping or return costs.

This does not affect rights relating to a failure by QYD or its delivery provider to supply the order as agreed.

14. How to Cancel an Order

You may submit a cancellation request through our Order Cancellation Request page.

You may also contact us:

Email: qydstore@gmail.com
Phone: +972 55-980-7304
Business address: Hplugot 30, Haifa 2625304, Israel

Please include your order number and identifying information sufficient for us to locate the transaction.

15. Contact Us

For questions about returns, refunds, cancellations, replacements, or damaged products, contact us through our Contact Us page or email:

qydstore@gmail.com

Please include your order number so we can review your request efficiently.